Office Coordinator

Travel Care Hawaii
www.TravelCareHawaii.com
April 2023 – November 2024

I oversee office operations, ensuring efficient departmental performance and effective communication between management and staff. My responsibilities include managing employee orientation, ensuring payroll accuracy, maintaining up-to-date records, and addressing employee concerns promptly. I play a key role in supporting management by keeping a close watch on all departments to ensure a cohesive and productive work environment.

Chief Executive Officer

Home Laze – Professional Home Massage
www.HomeLaze.life
September 2022 – Present

As the founder and owner of Home Laze – Professional Home Massage, I built the business from the ground up, developing every aspect from the initial concept to its current success. I created the business concept, designed the website, established the branding, and developed the sales funnel, marketing strategies, and operational processes. Our company serves over 1,200 households and partners with several hotels to offer private-labeled massage services. As a social enterprise, our mission is to provide high-class home massage services while significantly increasing the income of massage therapists who previously thrived on low income. My role encompasses overseeing all these elements to ensure we deliver exceptional, personalized experiences to our clients and, of course, fulfill my social mission.

Operations Manager

Practical CSM
www.PracticalCSM.com
November 2019 – March 2023

I oversaw daily operations, developed and implemented key processes, and collaborated with the customer success team to enhance efficiency and customer satisfaction. I managed the Customer Support, Marketing, and IT departments, ensuring alignment with the company’s mission and values. Additionally, I led and trained a team, contributed to strategic planning, and identified growth opportunities. My focus was on optimizing operations to meet business goals and exceed customer expectations.

Creative Execution
Project Manager

Ladder.io
May 2021 – Jun 2022

The role involves overseeing the scheduling and delivery of copy and design assets within the Creative Execution Team, ensuring that all tasks are completed on time and by the appropriate team members. This includes managing resourcing conflicts and shortages to ensure that all deadlines are met.

Additionally, managing Asana Project Management tool and collaborating with the Performance and Creative Strategy Teams to ensure that the required number of iterations and creative tests are planned, briefed, and delivered per client per month. Building reports on the delivery of creative tests and iterations.

Lead Gen – Team Leader

Exago Inc.
www.ExagoInc.com
June 2014 – Dec 2020

My responsibilities included overseeing the team’s data collection and validation processes, ensuring that the team adhered to ethical and legal standards, and delivering high-quality data outputs to clients.

Account/Project Manager

UpfrontbyDesign.com
HostedinCanada.com
Core4Secured.com
Oct 2014 – Feb 2017

Responsibilities include:

• Establishing and nurturing client relationships, serving as the primary point of contact for project communication, and working with clients to identify project requirements, scope, and goals.
• Recommendations based on industry best practices and trends are made. Project plans, timelines, and budgets are created and managed to ensure successful project completion and client satisfaction.
• Collaboration with cross-functional teams is essential, and all project deliverables must be completed on schedule and to the highest quality standards.
• Regular project updates and risk assessments are provided to clients, and any concerns or questions are addressed promptly. Risks, issues, and changes are identified and resolved in a timely and appropriate manner.
• Project documentation is accurate, up-to-date, and easily accessible to all relevant stakeholders. Project expenditures are monitored and controlled to ensure that they are within the specified budget.
• Opportunities for process improvements are identified and implemented to increase efficiency and productivity.
• Post-project evaluations are conducted to identify areas for improvement and develop recommendations for future projects.
• Multiple projects are managed concurrently, with tasks and resources prioritized to ensure successful completion.
• All project deliverables meet or exceed the client’s expectations and requirements.

Project Manager

The Internet Titans
TheInternetTitans.com
Jun 2013 – Aug 2015

I work closely with clients and stakeholders to define project goals and ensure we’re on the same page. I develop and manage detailed project plans, timelines, and budgets to keep everything on track. My role involves coordinating with various teams to ensure high-quality work is delivered on time. I provide regular updates on project progress and manage any risks or issues that arise. Additionally, I keep all project documentation accurate and accessible, monitor budgets, and look for ways to improve our processes. After each project, I conduct evaluations to identify areas for improvement, ensuring that future projects run even more smoothly. My ultimate goal is to meet or exceed client expectations in every project.

Panel Speaker

Makati Bussines Club
Iligan Online Assembly on
Strengthening Small Business
Sept. 16, 2021

Virtual Event

Resource Speaker

Orientation, Mentoring,
Coaching on Digital Skills
June 22, 2018

MCC Hotel
Tubod, Lanao del Norte, Philippines

Resource Speaker

Payoneer Forum
March 10, 2018

Mallberry Suites, Cagayan de Oro City

Overall Committee Chairman

Open Programming Competition
and I.T. Forum
November 24, 2017

15th-year Iligan City Computing Fair 2017
November 20-26, 2017

Overall Committee Chairman

Iligan Freelancers – Dominating the Digital Freelancing Industry
October 8, 2016

Celadon Function Hall, Iligan City

Resource Speaker

BPO Forum
June 28, 2011

MSU-IIT, Iligan City